• insurance customer service

insurance customer service

Patients who are insured with an insurance company can exercise the right to receive medical treatment for both outpatients and inpatients, depending on the coverage purchased from that insurance company. The hospital has provided staff to serve customers. Insurance and counterparties ready to give advice and coordinating with insurance companies in order to comply with the coverage conditions of the policy

List of life insurance companies

  • Bangkok Insurance
  • Krungthai Insurance
  • KWI Insurance

access process

  • Important documents to check insurance eligibility are:
    • 1. Insurance card
    • 2. ID card or photo card issued by the government

In the case of outpatient treatment (OPD)

  • present insurance card and ID card Or a government-issued photo card for public relations officers to verify eligibility and attach a claim form for the doctor to fill out.
  • after receiving a medical examination from a doctor Please contact the finance department by submitting your policy card to confirm your rights.
  • If any company has credit in the case of outpatients with hospitals You can use and receive medical treatment according to the conditions of your policy. without having to pay for the service yourself Except for excess rights
  • If you have to claim for medical expenses yourself which you reserve Or able to claim compensation and want to bring the claim form to reimburse with the insurance company Please inform the staff of the center where you receive the treatment. The hospital will issue a receipt. and a claim sheet for you to apply for reimbursement with the insurance company

In the case of inpatient treatment (IPD)

  • Show the insured's identity card and an ID card or photo card issued by the government to public relations officers.
  • The staff registers inpatients and provides information on fax claims or reserve payment rights.

In case you use a fax claim

  • The officer brings the claim documents for you to sign. Ready to inform you that You can use fax rights. Can I claim it? after coordinating with the insurance company If you can use the right to fax claim Please contact the finance department on the day of discharge. to sign for acknowledgment of expenses and pay excess expenses (if any)

contact us

In the case of outpatient treatment (OPD)

Contact for a medical certificate And a copy of the medical history Document Center
Tel. 0-2265-7777 ext. 50125 - 26
Business days and hours: Monday - Friday, 7:00 a.m. - 7:00 p.m.
Saturday - Sunday and public holidays from 7:00 a.m. to 5:00 p.m.

In the case of inpatient treatment (IPD)

Contract customer service unit / UR Nurse Tel. 0-2265-7777 ext. 51476 - 78
Business days and hours: Monday - Friday 07.00 - 19.00
Saturday - Sunday and public holidays from 7:00 a.m. to 5:00 p.m.

In case you use a fax claim

    Contact to obtain a copy of the medical expenses slip and a copy of the receipt.

    • In the case of patients who have the right to claim insurance Contact the Accounting Department Tel. 0-2265-7777,
      working days and hours: Monday - Friday, 7:00 a.m. - 7:00 p.m.
    • In the case of self-paying patients
      Outpatient Finance Department Tel. 0-2265-7777 Ext. 50170-71
      Inpatient Finance Department Tel. 0-2265-7500, 0-2265-7973-74
      Days and hours of operation: Every day, 24 hours a day.

contact us

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0 2265 7777